Returns and Refunds Policy
At Laser Touch Crafts, every item is made with care and personalised especially for you. I want you to feel completely happy with your order, so here’s how returns and refunds work.
Personalised Items
Because personalised items are created uniquely for each customer, they cannot be returned or refunded unless they arrive damaged or there is an error on my part.
If something isn’t right, please get in touch within 7 days of delivery and include a photo so I can put it right as quickly as possible.
Non-personalised items
Non‑personalised items may be returned within 14 days of delivery, provided they are unused and in their original condition. Return postage is the responsibility of the customer unless the item is faulty.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, I’m here to help. Please contact me within 7 days with:
• Your order number
• A brief description of the issue
• Clear photos of the item and packaging
I’ll work with you to resolve the problem quickly — whether that’s a replacement or a refund.
Cancellations
Orders may be cancelled within 24 hours of purchase, unless work has already begun on a personalised item. After this time, cancellations will not be possible.
Refund Process
Once approved, refunds are issued back to your original payment method. Please allow a few working days for your bank or payment provider to process the transaction.
